If you are dealing with an NCC Approved Holiday Park for Home Ownership you are
safe in the knowledge that it makes a conscious and tangible commitment to you
to protect your interests and to operate to best industry practice and maintain
high standards.
To be an NCC Approved Holiday Park for Home Ownership is to:
- Deal in an open, honest and fair manner with consumers and suppliers
- Commit to delivering high standards of customer satisfaction
- Operate a process of continuous improvement based on customer feedback
- Follow the basic principles of honesty and integrity in their business
relationships.
Independent Redress and Complaint Handling – The Code of
Practice details how the Approved business will meet these commitments
especially with regard to complaint handling in case consumers feel the business
has not met the Code standards;
- Initially all complaints will be considered by the business concerned
- If a mutually agreeable resolution can’t be found, The NCC offers its own
Informal Dispute Resolution services
- If Informal Dispute Resolution is unsuccessful, the unresolved complaint can be
escalated to an Independent Case Examiner (ICE) who will normally make an
adjudication
- The business is bound to comply with the ICE’s findings
For further information, there is a guidance document available under “Downloads”.
To find out more about the Approved Holiday Ownership Scheme, the NCC Codes Manager - Frank Finch, explains theScheme to the Caravan Times in this short video clip.