Consumer Benefits

If you are dealing with an NCC Approved Holiday Park for Home Ownership you are safe in the knowledge that it makes a conscious and tangible commitment to you to protect your interests and to operate to best industry practice and maintain high standards.

 

To be an NCC Approved Holiday Park for Home Ownership is to:

  • Deal in an open, honest and fair manner with consumers and suppliers
  • Commit to delivering high standards of customer satisfaction
  • Operate a process of continuous improvement based on customer feedback
  • Follow the basic principles of honesty and integrity in their business relationships.

Independent Redress and Complaint Handling – The Code of Practice details how the Approved business will meet these commitments especially with regard to complaint handling in case consumers feel the business has not met the Code standards;

  • Initially all complaints will be considered by the business concerned
  • If a mutually agreeable resolution can’t be found, The NCC offers its own Informal Dispute Resolution services
  • If Informal Dispute Resolution is unsuccessful, the unresolved complaint can be escalated to an Independent Case Examiner (ICE) who will normally make an adjudication
  • The business is bound to comply with the ICE’s findings

 

For further information, there is a guidance document available under “Downloads”.

 


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To find out more about the Approved Holiday Ownership Scheme, the NCC Codes Manager - Frank Finch, explains theScheme to the Caravan Times in this short video clip.

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