NCC Approved Holiday Park - Holiday Home Ownership scheme and Code of Practice

Covering the purchase and sale of new and pre-owned Holiday Homes and the agreement to occupy a pitch on a holiday park

The NCC Approved scheme is an initiative to provide peace of mind for consumers when considering buying a caravan holiday home and to reduce business risks for NCC member holiday parks. At the scheme's heart is a Consumer Code of Practice that establishes a benchmark for industry best practice and standards which are then monitored and policed through the NCC Approved scheme.


By being NCC Approved and complying with the Consumer Code of Practice, a Park can demonstrate to existing and potential customers that it makes a conscious and tangible commitment to protect their interests. The main principles of the Code are to:

  • Treat consumers fairly
  • Deliver high levels of customer satisfaction
  • Ensure access to low cost independent redress

All of these commitments are valued by consumers and give businesses an edge over their competitors.

The scheme also benefits Parks via-

  • Framework to help the business operate within the laws governing consumer rights
  • Advice on best practice guidelines to improve efficiency and professionalism
  • Equipping the business and brand with a positive and powerful marketing tool
  • Opportunity to attract consumers that are more inclined to buy from trustworthy NCC Approved scheme members

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To find out more about the Approved Holiday Ownership Scheme, the NCC Codes Manager - Frank Finch, explains theScheme to the Caravan Times in this short video clip.

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