Consumer Benefits

If you are dealing with an NCC Approved Holiday Park for Home Ownership you are safe in the knowledge that it makes a conscious and tangible commitment to you to protect your interests and to operate to best industry practice and maintain high standards.

 

To be an NCC Approved Holiday Park for Home Ownership is to:

  • Provide a greater level of consumer protection and rights than is required by law
  • Deal in an open, honest and fair manner with consumers and suppliers
  • Commit to delivering high standards of customer satisfaction
  • Operate a process of continuous improvement based on customer feedback
  • Follow the basic principles of honesty and integrity in their business relationships.

Independent Redress and Complaint Handling – The Code of Practice details how the Approved business will meet these commitments especially with regard to complaint handling in case consumers feel the business has not met the Code standards;

  • Initially all complaints will be considered by the business concerned
  • If a mutually agreeable resolution can’t be found, The NCC offers its own Informal Dispute Resolution services
  • If Informal Dispute Resolution is unsuccessful, the unresolved complaint can be escalated to an Independent Case Examiner (ICE) who will normally make an adjudication
  • The business is bound to comply with the ICE’s findings

 

For further information, there is a guidance document available under “Downloads”.

 

Independent Assessment - Customers can have extra confidence in buying from an NCC Approved Dealer because each will have had a thorough and comprehensive on-site evaluation of existing operations against the Code criteria. This is carried out by an independent assessor and any elements of the business that do not comply must be rectified and evidenced to the assessor before Code approval can be granted. Thereafter, the NCC regularly carries out checks on Approved businesses to ensure that they comply with the Code. These checks can take the form of mystery shopping, customer satisfaction surveys and regular desktop and on-site compliance audits.

 

Independent Governance – Customers can also be assured that the Code benefits from transparent and independent control; The Code is managed day-to-day by the NCC and an independent assessor team but are accountable to, overseen by, an independent Policy Board with consumer interest representation. The Policy Board is responsible for ensuring compliance standards are maintained and for applying sanctions if needed.


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To find out more about the Approved Holiday Ownership Scheme, the NCC Codes Manager - Frank Finch, explains theScheme to the Caravan Times in this short video clip.

Consumer benefits of buying from an NCC Approved scheme member

If you are dealing with an NCC Approved Holiday Park for Home Ownership you are safe in the knowledge that...

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Business benefits of becoming NCC Approved

Sets your business apart from your competitors and demonstrates you work to open, fair and honest business criteria set out by the NCC Industry Codes of Practice.

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NCC Group